Return Policy

We want you to be satisfied with every order from SteveAutoParts.com. If a product isn't right for you, you may return most items within 30 days of delivery, subject to the conditions below. Please read carefully — automotive parts have special return rules.

1. Return Window

You have 30 days from the delivery date to request a return. Requests submitted after 30 days will not be accepted, except for defective items covered by a manufacturer warranty (see Section 5).

2. Condition Requirements

To be eligible for a return, the item must be:

• Unused and uninstalled
• In its original packaging with all included hardware, manuals, and accessories
• Free of scratches, paint, fluids, dirt, or any signs of installation attempt
• Accompanied by a Return Merchandise Authorization (RMA) number (see Section 7)

Items returned that do not meet these conditions may be refused or subject to a higher restocking fee.

3. Non-Returnable Items

The following items cannot be returned under any circumstances except manufacturer defect:

• Electrical parts — sensors, relays, switches, ECUs, ignition modules, alternators (once installed)
• Special-order or made-to-order parts
• Items marked "Final Sale" or "Non-Returnable" on the product page
• Gaskets, seals, or fluids once the package has been opened
• Installed parts, even if installed incorrectly
• Parts with broken security tags or removed labels

4. Core Charges & Core Returns

Certain rebuilt or remanufactured parts (alternators, starters, brake calipers, master cylinders, etc.) carry a core charge — a refundable deposit included at purchase to encourage you to return the old part for remanufacturing.

• Return the old core within 30 days of delivery in the original packaging that the new part came in.
• The core must be the same part number, complete (no missing components), and rebuildable (not cracked, burned, or beyond repair).
• Core refunds are issued to your original payment method once we receive and inspect the core.

5. Defective Items & Warranty Claims

If an item arrives defective or fails within the manufacturer's warranty period:

• Contact us at support@steveautoparts.com within 48 hours of discovering the defect.
• Provide your order number, photos of the issue, and a brief description of the problem.
• We will help you process the manufacturer's warranty claim and arrange a replacement or refund.
• Defective items are not subject to restocking fees, and we cover return shipping.

6. Restocking Fee

A 15% restocking fee applies to all non-defective returns. This fee covers inspection, repackaging, and reshelving costs. The restocking fee is waived if the return is due to our error (wrong item shipped, item damaged in transit reported within 48 hours, etc.).

7. How to Return an Item

1. Email support@steveautoparts.com with your order number and the reason for return.
2. We will issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions.
3. Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the package — packages without an RMA number may be refused.
4. Ship the package using a trackable carrier. We recommend insurance for valuable items.

Do not return items without an RMA. Unauthorized returns may be refused or significantly delayed.

8. Return Shipping Costs

You are responsible for return shipping costs unless the return is the result of our error (wrong item, defective, or damaged in transit). Original shipping charges are non-refundable.

9. Refund Processing

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may take an additional 2–5 business days to post the refund.

10. Exchanges

We do not process direct exchanges. To exchange an item, return the original (under the rules above) and place a new order for the correct part. This ensures the fastest delivery of your replacement.

11. Contact Us

Questions about a return? We're happy to help:

• SteveAutoParts Inc. — Returns Department
• Email: support@steveautoparts.com

Prefer to write to us? Use our contact form and we will reply within one business day.